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Merchandise Return Policy
SunVolt Energy Inc. guarantees your satisfaction for all items ordered online, ordered by telephone, or purchased in our store. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Returning Merchandise for a Refund
Returning Merchandise for Store Credit
Warranty or Defective Merchandise Return Policy
For warranty returns on defective items, please call or email us to get an RMA number (Return Merchandise Authorization). We will supply you with a return number that must be written in large letters on the outside of the return box.
We may refuse packages that do not have the RMA number written on the outside of the box.
The RMA number allows us to connect the returned merchandise to you specifically and we need it in order to return your repaired or replaced item in a timely manner.
Packaging for returns must be as good as the original packaging that we used to get the product to you. The returned item has to get back to us in one piece for us to honor your warranty. The item must be intact, so please package it really well in bubble wrap and packing peanuts, or balled up paper in an over-sized box.
You may be responsible for the cost of shipping the repaired or replaced product back to you.For warranty returns, e-mail firstname.lastname@example.org or call 1-336-793-2008.
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